Frequently asked questions (FAQ)

What is a composite/insulated panel?
It is a composite building material that consists of an insulating core and two outer metal sheets. The core is bonded to the sheets with adhesive, which gives the panel exceptional parameters and durability. For which buildings can composite panels be used

For which buildings can composite panels be used?
Composite panels are used for the construction of various types of buildings: workshops, garages, storerooms, as well as single-family houses. The advantages of composite panels include excellent insulation and fire properties, size and ease of installation.

How does the installation of composite panels look like?
Composite panels are fixed to structures (pillars or beams) with self-drilling or self-tapping screws.

When should the roof or wall insulation be replaced?
The strength of the roof elements depends mainly on the strength of the external metal sheets. They should be renewed (varnished) every 20-30 years. The durability of the paint depends on the degree of corrosion, which is influenced by the type of paint and environmental factors.

Do composite panels require special maintenance?
No, panels usually have a long service life. All that is required is a regular inspection of the building and basic maintenance such as cleaning the panels.

Can I build a wall or roof with composite panels by myself?
Yes, the project requires only basic knowledge of construction principles. Our Technical Department can assist you with any question.

What does it look like to disassemble the components?
The panels must be removed from the building. The steel plates must be separated from the core, as these components must be disposed of separately.

Are the panels waterproof?
Yes, the fasteners of our panels are tested to resist water and other weather conditions.

Which colors of panels are available?
The panels are available in the following standard exterior sheet colors: Anthracite Grey (RAL7016), Copper Brown (RAL8004), Grey-White (RAL9002), Silver Aluminum (RAL9006), Silver Dark (RAL9007) and White (RAL9010). Some products are also available in custom colors. For custom colors, please contact the advisor. Interior sheets are available in Grey-White (RAL9002).

What is the difference between a hidden and a visible lock?
Panels with concealed and visible fixing differ in installation technique and external appearance of the finished structure. For example, boards with external fixing requires longer screws.

What is a PIR core?
PIR is polyisocyanurate foam, an insulation material which is an improved version of polyurethane.

What is an IPL core?
IPL is an economical version of PIR foam

What is the U value?
U-value is the heat transfer coefficient of a building. It determines the amount of energy (expressed in Watts) that penetrates a partition (windows, doors, walls, roofs, etc.) in relation to its surface area and the temperature difference on both sides. The smaller the U-factor, the less heat loss occurs and the better the partition is an an insulation. This translates into heating costs for the building.

What is B-S1,D0?
This is the classification of the reaction of a building material to fire. B-S1,D0 means non-flammable material, causing low smoke emission and no burning particles during fire.

How can I find the product I need?
In our shop, products are grouped by categories. Please use the Menu to select the products you are interested in and add them to your cart.

I can’t find the product I need
If you are not sure if our product are right for your project, please contact us so we can try to find the best solution for you.

Are all products in stock?
No, products marked as “product available to order” will be manufactured due to the specifications of the order you placed.

Do I need to register in order to make a purchase?
No, registration is not required. However, we would like to emphasize that registration makes shopping even more convenient.

Can I get help with registration or purchases?
Yes, please contact us by phone or email.

How can I pay for my order?
Available options are bank transfer or credit card payment. On our site, we provide a list of accepted credit cards.

I have a question about the products needed to complete my project
Please contact us by phone, email or by form. Our advisor will be happy to assist you.

I placed an order. What are the stages of completion?
Once you have placed your order, you will receive an email confirming the order details, delivery address and order price. We will begin to process your order one payment is received and posted. Our Customer Service Department will be in touch if additional information is needed or to arrange delivery.

When will my order be ready to ship
We will contact you once we receive your order and confirm the lead time. It may vary depending on the type of products and quantity order, but usually it takes about 2 weeks.

Where can I find the shop rules?
Please visit our “Terms and Conditions“. Please use the form if you have any other questions. The more details included, the easier it will be for us to help you.

Can I count on technical advice?
Yes, please contact us for a technical advice via the form, email or phone.

Do you offer installation service?
Yes, we work with installation companies that are experts in this field. Please indicate when placing your order that you need to arrange for an installation company.

What is the price of installation?
Price of installation service is determined individually, as it depends on the type and size of the project.

Can I count on help if I decide to install individually?
Yes, we support clients in all phases of project execution.

Can I pick up the order myself?
Yes, you can pick up your completed and confirmed order in person. Please contact us to arrange a pickup date. Our employees will do the loading, so it is very important we know the details of your vehicle.

Will I get help unloading the truck at my construction site?
Please let us know in advance so we can try to find a solution for you.

Do you offer delivery of purchased goods?
Yes, we can arrange transportation for an addition fee. We use proven carriers at the best prices we can find.


Can I cancel my order?
Yes, in case of goods not marked as product available to order, individuals can cancel their order up to 14 days after delivery by sending us a return/change order form.

Can I cancel a custom made item?
If the goods are produced according to a specific order, free returns are not possible. If you wish to cancel the contract, please send us the Return/Change Order form and we will try to find the best solution.

Can I change my order while it is still being processed?
If you change your order, please contact us at your earliest convenience to discuss. If we have not started production of your order, we will try to find a solution if possible. If the order has been completed and is ready to be shipped, it cannot be changed.

I ordered an item with shipping, received a damaged item. What should I do?
Please take a picture and describe the fault in the documentation you receive from the transport company. Please contact us and report the fault as soon as you discover it.

The quality of the product does not meet my expectations
Please contact us via the ‘Report a Problem’ form.

Do you manufacture the products you sell?
Yes, we have over 20 years of experience in composite panels and accessories.

About the webshop
All products are tested and certified according to the best standards. This store was created to give our customers the opportunity to purchase our goods online.